A Welcome Back
We are thrilled that you are ready to travel again and we are very much looking forward to welcoming you! These are undoubtedly very challenging times and we are ready to assist you to navigate your journey. As an independent and family-owned hotel, we can easily and swiftly adjust our services to meet and hopefully exceed your expectations in this world full of the unexpected.
As the well-being of our guests and employees is paramount to the Bayside Hotel family, we maintain the highest standards of service and cleanliness at our hotels. In the coming months, as health experts and government authorities continue to revise health, safety, and service standards for all businesses, we will remain in compliance with or exceed those specified by the CDC, California Stay at Home, and LA County Public Health protocols.
We know that making a commitment to travel at this time can be a bit daunting. Rest assured that we are here to ensure your comfort and well-being throughout your stay. If you are currently feeling unwell or suffering from any symptoms such as fever (over 100.4 degrees), chills, cough, or shortness of breath, we ask that you postpone your stay and seek medical attention. In order to protect our guests and employees, we will not be able to honor your reservation if you are feeling unwell or suffering from any of the above symptoms at the time of check-in. We have updated our cancellation policy to allow you the flexibility to plan your trip for a later date.
From the moment you arrive and until you depart, what you can expect is a friendly staff that is eager to make you feel relaxed and welcome. A preview of our enhanced service protocols is provided below. Should you have any specific concerns, I am personally at your service to discuss them prior to your arrival.
We look forward to seeing you at the beach!
My very best regards,
ENHANCED SERVICE PROTOCOLS as of July 2020 (link from last paragraph above)
Due to the current COVID-19 pandemic, we have implemented stringent protocols across all areas of our hotel operations which include enhanced cleaning techniques. These extra measures are in place as a further safeguard for your comfort and well-being:
*PUBLIC AND COMMUNAL AREAS
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces. All our guests are currently required to wear a face mask while in the hotel and outside of their guest room.
Employees will wear face masks and appropriate personal protective equipment at all times while in the hotel and a daily temperature check will be conducted for each prior to reporting for work.
Industry-leading cleaning and sanitizing protocols have been implemented to clean our guest rooms with special emphasis on frequent touch areas. All hotel cleaning products and laundering standards meet CDC and LA County Health Department regulatory guidelines.
In accordance with CDC guidelines, we require that social distancing be observed throughout our hotels. We have introduced reduced seating capacity in our lobby, restaurants, lounge, and pool deck to be in compliance with the guidelines.
*ON CALL MEDICAL ASSISTANCE
Will be available 24 hours a day.
ETC Hotels will continue to monitor the changing COVID-19 situation and follow the direction of the CDC and other relevant health and governmental authorities.